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Ametek, Inc.
ServiceNow Technical Analyst
Join Ametek, Inc. in Bangalore as a ServiceNow Technical Analyst. Design, develop, and manage ServiceNow solutions, enhancing ITSM modules. Strong JavaScript skills required.
Direct Hire
Entry Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Configuration Management Database
IT Service Management
Incident Management
Now Platform App Engine
Problem Management
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 12, 2025
We are looking for a skilled ServiceNow Developer cum Administrator to join our Corporate IT team. This dual role involves designing and developing solutions on the ServiceNow platform while also managing platform administration, performance, and user support.
Requirements
- Design and develop solutions using ServiceNow platform capabilities
- Customize and enhance modules like Incident, Problem, Change, Knowledge, Asset, and CMDB
- Develop and maintain automation scripts, scheduled jobs, and custom applications
- Collaborate with stakeholders to gather technical requirements and translate them into actionable solutions
- Implement platform upgrades and new features, ensuring minimal disruption to existing services
- Perform day-to-day administration of the ServiceNow platform
- Manage platform configuration, monitoring, performance tuning, and scheduled maintenance
- Create and maintain system documentation, including process flows, data mappings, and technical configuration records
- Ensure compliance with ITSM best practices, audit requirements, and internal security policies
- Support end users with issues, perform root cause analysis, and provide training or documentation as needed
Requirements Summary
Proven experience in both ServiceNow development and administration, strong knowledge of JavaScript, Glide API, and ServiceNow scripting concepts, ability to troubleshoot issues across the platform and recommend best practices
