ServiceNow Technical Consultant - SPM

Windward Consulting is seeking a highly skilled and experienced ServiceNow Technical Consultant - SPM to design, configure, and develop ServiceNow solutions that meet business and technical requirements.

Requirements

• Design and implement ServiceNow solutions, including custom applications, workflows, forms, UI policies, business rules, and integrations.
• Perform, and have the ability to lead, end-to-end ServiceNow SPM implementation projects, from initial discovery through deployment and post-go-live support
• Create and maintain client scripts, UI actions, script includes, scheduled jobs, and Flow Designer automations.
• Ensure that solutions follow ServiceNow best practices, maintainability, and performance standards.
• Work with Business Analysts and stakeholders to translate business requirements into technical specifications.
• Lead technical workshops to review design, architecture, and configuration approaches.
• Support end-to-end project delivery including sprint planning, testing, and deployment.
• Deliver tailored SPM solutions that align with client objectives, ensuring scalability, usability, and compliance with standards (e.g., FedRAMP, DoD IL-4/IL-5).
• Develop and configure other ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or custom scoped applications.
• Provide technical guidance to junior developers or project teams.
• Develop and support integrations using REST, SOAP, APIs, and IntegrationHub.
• Work with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) to ensure secure data exchange.
• Troubleshoot issues, perform root cause analysis, and optimize system performance.
• Participate in peer code reviews and maintain version control standards (e.g., Git, ServiceNow Studio).
• Ensure compliance with security, privacy, and audit requirements.
• Contribute to documentation of technical specifications, release notes, and solution designs.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Short Term Disability
• Long Term Disability
• Life Insurance
• AD&D
• Paid Time Off
• Personal Leave
• Holidays
• 401(k) plan with company match
• Work-life balance