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Apside
ServiceNow Trainer
Join Apside as a ServiceNow Trainer in Québec! Develop and deliver training on ITSM modules. Requires 2+ years in ServiceNow and ITIL4 certification.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
DevOps
IT Service Management
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 12, 2025
Seeking an experienced ServiceNow Trainer to develop and deliver training sessions on the ServiceNow solution for a large-scale digital transformation project.
Requirements
- Designed at least three distinct course plans related to ServiceNow products
- Delivered two ServiceNow training sessions to end-users or administrators
- Mastery of ServiceNow (user interface, ITSM modules, workflows, service catalog)
- Pedagogical design competence (andragogical approach, user journey, active pedagogy)
- Ease in group animation (face-to-face, virtual, or hybrid)
- Ability to vulgarize technical content for diverse audiences
- Good understanding of change management in IT projects
- Valid ITIL4 certification (advantage)
Requirements Summary
Design and deliver ServiceNow training sessions, 2+ years of experience in ServiceNow and pedagogical design
