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Apside
ServiceNow Trainer
Join Apside as a ServiceNow Trainer in Québec! Lead training development, design courses, and deliver sessions. Requires ITIL4, ITSM expertise, and ServiceNow skills.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 12, 2025
We are looking for an experienced ServiceNow Trainer to lead the development of a strategic training plan, design course plans, and conduct training sessions for end-users and operational users. The ideal candidate will have experience designing course plans, delivering training sessions, and understanding ITSM best practices.
Requirements
- Having designed at least three distinct course plans related to ServiceNow products.
- Having delivered two ServiceNow training sessions for end-users or administrators.
- Excellent mastery of ITSM best practices (incident management, requests, changes, etc.) via ServiceNow.
- Mastery of ServiceNow (user interface, ITSM modules, workflows, service catalog).
- Pedagogical design competence (andragogical approach, user journey, active pedagogy).
- Ability to vulgarize technical content for various audiences.
- Good understanding of change management in IT projects.
- Holding a valid ITIL4 certification at the time of application submission.
Requirements Summary
At least 3 years of experience in designing course plans, delivering training sessions, and understanding ITSM best practices. Experience with ServiceNow is required
