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Okta
ServiceNow UX Developer
Join Okta as a ServiceNow UX Developer in Mexico City. Leverage your 3-5 years of ServiceNow experience to design intuitive interfaces and enhance user experience. Benefits include paid time off and tuition reimbursement.
Consulting
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Customer Service Management
DevOps
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Service Management
Incident Management
Now Platform App Engine
Service Portal
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 7, 2025
We are seeking a highly skilled ServiceNow UX Developer to join our team in Mexico City, Mexico. The ideal candidate will bridge the gap between human-centered design principles and robust ServiceNow development, translating complex organizational processes into intuitive, efficient, and visually appealing digital interactions.
Requirements
- Translate user research and business requirements into effective UX designs, including user flows, wireframes, prototypes, and high-fidelity mockups for ServiceNow forms, portals (Service Portal, Employee Center), workspaces, and custom applications
- Develop and implement engaging and user-friendly interfaces directly within the ServiceNow platform using technologies such as HTML, CSS (Sass/Less), JavaScript (AngularJS, React, native ServiceNow scripting), and Bootstrap
- Enhance out-of-the-box ServiceNow components and create new custom widgets, pages, and themes for the Service Portal and Employee Center
- Act as a subject matter expert on ServiceNow UX best practices, providing guidance and recommendations to development teams and stakeholders
- Configure and extend ServiceNow modules (e.g., HRSD, ITSM, CSM, GRC) to optimize the user experience
- Ensure ServiceNow applications meet Okta security standards and best practices
- Define requirements, design workflows, participate in all build/configuration, testing, and troubleshooting activities to successfully deliver a project/service request
Benefits
- Paid time off
- Retirement plan
- Tuition reimbursement
Requirements Summary
3-5 years of experience on the ServiceNow platform, 2-3 years of experience in custom Service Portal or Next Experience UI development, experience with modern front-end frameworks, ability to conduct qualitative and quantitative research, proficiency in creating low-fidelity sketches and high-fidelity interactive prototypes
