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Wipro Limited
ServiceNow Virtual Agent / Chatbot Developer
Join Wipro Limited as a ServiceNow Virtual Agent/Chatbot Developer in Bengaluru. Leverage ServiceNow skills to build AI chatbots, configure NLU, and enhance self-service. Requires CSA, CAD, and 5-8 years of experience.
Consulting
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Service Management
Knowledge Management
Third-Party Risk Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Third-Party Risk Management
Certified System Administrator
Job description
Posted on:
June 28, 2025
ServiceNow Virtual Agent / Chatbot Developer builds AI-based chatbots using ServiceNow Virtual Agent Designer. The role includes developing conversational flows, configuring NLU intents, and integrating with TPRM workflows to enable self-service capabilities.
Requirements
- Configure and customize GRC or TPRM module components and workflows
- Design conversational flows using Virtual Agent Designer
- Build topics, conditions, responses, and dialog flows
- Integrate Virtual Agent with catalog, incidents, and knowledge base
- Configure NLU models and train intent recognition
- Test chatbot interactions and validate fallback scenarios
- Customize UI components for chat interaction
- Use scripting for advanced logic in dialog responses
- Monitor chat logs for improvements and analytics
- Collaborate with stakeholders to define chatbot scope
- Keep chatbot framework up to date with platfoarm releases
- ServiceNow development experience
Requirements Summary
ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), and one mainline certification such as TPRM, IRM, ITSM, or HRSD, 5-8 years of experience in ServiceNow development
