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ServiceNow
Shift Manager, Site Reliability Engineering team
Join ServiceNow as a Shift Manager in Sydney, leading the Site Reliability Engineering team. Leverage ITIL v3 and cloud operations for automation and crisis management. Competitive salary, career growth, and flexible work options.
The Mothership
Mid-Level
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
July 14, 2025
As a Shift Manager for the Site Reliability Engineering team, responsibilities include team management, driving a culture of automation, and crisis management. The ideal candidate has experience in team management, cloud operations, and software delivery as a service.
Requirements
- Experience in team management
- Experience with cloud operations, follow-the-sun and geographic distributed teams
- Experience working in software, platform and infrastructure delivered as a service
- Knowledge of principles and methods involving ITIL v3
- Outstanding interpersonal skills and strong communication skills, both written and verbal
- Uncompromising attention to detail
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Benefits
- Competitive salary and benefits
- Opportunities for career growth and development
- Diverse and inclusive work environment
- Flexible work arrangements
- Access to cutting-edge technology and tools
Requirements Summary
5+ years of experience in team management, cloud operations, and software delivery as a service
