Banco PAN

Site Reliability Engineer Pl. – (Cloud/Observability)

Site Reliability Engineer Pleno (Cloud/Observability) at Banco PAN, São Paulo. Design observability solutions using ServiceNow ITSM integration, Prometheus, Grafana for Digital Banking. Kubernetes, Cloud, IaC required.

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Direct Hire
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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Event Management
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IT Service Management
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Problem Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
November 18, 2025

We are looking for a Site Reliability Engineer (SRE) Pleno with a focus on Observability to join our team responsible for critical environments of Digital Banking and Payment Means.

Requirements

  • Design, implement, and evolve observability solutions (metrics, logs, traces) for Cloud and Kubernetes environments.
  • Develop intelligent dashboards and alerts for infrastructure and application monitoring.
  • Integrate observability tools with ITSM platforms and automation (e.g. ServiceNow, Dynatrace Workflows, Prometheus, Grafana).
  • Act in the analysis of critical incidents, identifying root causes and proposing structural improvements.
  • Support AIOps and diagnostic automation initiatives (self-healing, ChatOps).
  • Ensure good practices of instrumentation, event correlation, and proactive monitoring.
  • Collaborate with development and operations teams to improve system visibility and reliability.

Benefits

  • Bonus / PLR
  • Meal Voucher
  • Food Voucher
  • 13th Meal Voucher
  • Medical Convênio (internation in a separate apartment for titular and dependents)
  • Dental / Orthodontic Convênio
  • Medical Ambulatory at the office
  • Telemedicine Dr. Alper (Einstein Conecta) unlimited.
  • Life Insurance
  • Discounts in over 10,000 pharmacies
  • 4 Sessions of psychotherapy per month
  • Extended family leave (Responsible 6 months and co-responsible 30 days)
  • Nanny / Baby assistance
  • AcomPANha (program for pregnant women)
  • Wellhub/Totalpass
  • Assistance with assistive technologies (reimbursement of 85% for employees with disability)
  • Development programs
  • Massage and Auriculoterapy
  • Beauty salon in the office
  • PAE (Orientação Jurídica, Financeira, Psicológica e Social)
  • Discount portal in various segments (Allya)
  • Vaccination campaign (employee and dependent)
  • Facilitation of financing vehicles (Analysis)
  • PAN credit card with differentiated limit (Analysis)
  • Transport Voucher (discount of only 4%)
  • Funeral Assistance

Requirements Summary

Experience with observability tools, knowledge of Kubernetes and Cloud, and experience with Infrastructure as Code