Site Reliability Engineer/ServiceNow SaaS (Onsite Hybrid)

NTT DATA is seeking a Site Reliability Engineer/ServiceNow SaaS (Onsite Hybrid) to join their team in Montreal, Quebec (CA). The role involves improving system availability and performance, troubleshooting ServiceNow issues, and delivering observability metrics, with a focus on collaboration and problem-solving. This is an onsite hybrid position with a commitment to client service and a focus on efficient operational practices.

Requirements

• Deliver improvements to maximize system availability and performance through optimized operational tasks.
• Troubleshoot ServiceNow issues and collaborate to resolve issues.
• Explore and deliver observability, including metrics, logging, tracing, and alerting.
• Maintain a reliable and responsive team member during agreed hours.
• Understand the company's ServiceNow instances and related dependencies.
• Identify and prioritize technical debt.
• Be dependable and responsive during occasional technical emergencies.