PNC

Site Reliability Engineering Manager-Back-up & Storage

Join PNC as a Site Reliability Engineering Manager in Phoenix, AZ. Lead 24/7 support teams, leveraging ServiceNow and expertise in Cohesity, Avamar, and Pure Storage. Benefits include health coverage, 401(k) match, and educational assistance.

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Direct Hire
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Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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Change Management
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
June 2, 2025

Site Reliability Engineering Manager-Back-up & Storage position at PNC. The position is leading teams across 3 shifts for 24/7 support. The ideal candidate will bring deep technical expertise in Cohesity, Avamar, and Pure Storage technologies and a strong leadership background supporting mission-critical infrastructure.

Requirements

  • 3+ years of experience in a management or team lead role within IT Operations
  • Deep technical expertise in Cohesity, Avamar, and Pure Storage technologies
  • Strong incident and change management background (ITIL preferred)
  • Experience with ITSM tools like ServiceNow
  • Knowledge of storage protocols (FC, iSCSI, NFS, SMB)
  • Familiarity with integrating backup and storage with Windows, Linux, and database environments
  • Experience managing backup and restore for both physical servers and virtual environments (VMware vSphere)

Benefits

  • medical/prescription drug coverage (with a Health Savings Account feature)
  • dental and vision options
  • employee and spouse/child life insurance
  • short and long-term disability protection
  • 401(k) with PNC match, pension and stock purchase plans
  • dependent care reimbursement account
  • back-up child/elder care
  • adoption, surrogacy, and doula reimbursement
  • educational assistance, including select programs fully paid
  • a robust wellness program with financial incentives

Requirements Summary

3+ years of IT experience, technical expertise in Cohesity, Avamar, and Pure Storage, ITIL certification, experience with ServiceNow, knowledge of storage protocols and database environments