Citi

Site Reliability Engineering Support Lead

Join Citi in Dublin as a Site Reliability Engineering Support Lead. Leverage ServiceNow for ticketing, lead a high-performance team, and enjoy hybrid work benefits.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
DevOps
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
April 30, 2025

We're seeking a Site Reliability Engineering Support Lead to take end-to-end ownership of application support for production systems issues resolution. The ideal candidate will have 5+ years of experience leading high-performance teams and proficiency in Windows administration, Office 365, and other tools.

Requirements

  • Solid SRE process experience
  • 5+ years of Leading high-performance, 24x7, DevOps or SysOps team
  • Proficiency in Windows administration, Office 365, Exchange, SharePoint, Active Directory, Backup, Networking and Infrastructure
  • Experience with Microsoft OS Windows & Server
  • Experience in ticket tracking and resolving on time
  • Hands-on experience on ticketing tools (ServiceNow)
  • Excellent verbal, written, presentation and interpersonal communication skills
  • Ability to make complex technical matters easy-to-comprehend for non-technical persons

Benefits

  • Competitive base salary (annually reviewed)
  • Hybrid working model (up to 2 days working at home per week)
  • Additional benefits that support you (and your family) to be well, live well and save well

Requirements Summary

5+ years of experience leading high-performance teams, proficiency in Windows administration and other tools