Site Reliability Operations Manager

Warner Bros. Discovery is seeking a highly skilled and motivated Operations Manager to join our Site Reliability Operations team. This role is crucial in supporting our streaming platforms, ensuring seamless operations and exceptional user experiences.

Requirements

• Proven experience in operations management, preferably within the streaming or digital media industry.
• A clear understanding of a typical Digital OTT workflow end-to-end, including audio/video workflow, metadata workflow, user request workflow, etc.
• Good understanding of AWS infra or any equivalent cloud infra solutions.
• Working knowledge of infrastructure and application monitoring/alerting applications (APM), such as AWS Cloudwatch, New Relic, Grafana, Splunk, DataDog, or equivalent.
• Experience with QoE/client app monitoring systems such as Conviva, MUX, Firebase, Witbe, or equivalent.
• Proficient with incident management applications - ServiceNow, JIRA and PagerDuty.
• Good written and verbal communication skills. Adept at translating complex technical concepts into meaningful recommendations.
• Strong analytical and problem-solving skills.
• Demonstrates enthusiasm for playing a key role in ensuring departmental deliverables; being highly approachable and available to facilitate on-time delivery.
• Demonstrated ability to recruit, develop, and retain staff.
• A bachelor's degree in Computer Science, Information Technology, Software Engineering, or Systems Engineering is preferred.
• Strong critical thinking, analytical, problem solving, and decision-making abilities.
• Strong understanding of incident management processes and best practices. Working knowledge of ITIL or agile practices required.
• Demonstrated ability to drive operational excellence and continuous improvement.
• Ability to proactively communicate to senior leadership on areas of opportunity and a solutions-oriented problem solver.
• Ability to work in a fast-paced, dynamic environment.
• Knowledge of local employment laws required.
• Must have legal right to work in UK, India or Mexico.

Benefits

• Competitive salary, with annual salary reviews, and annual discretionary performance bonuses.
• Career progression opportunities within our rapidly expanding company.
• Private medical and dental healthcare (regional specific).
• Competitive paid time off (including national holidays).