Staff Site Reliability Operations Engineer

Staff Site Reliability Operations Engineer at Warner Bros. Discovery, responsible for the stability of streaming systems, including VOD and Live content on various brands. The role requires a fast-paced and ever-evolving environment, with a focus on incident management, process improvement, and team collaboration.

Requirements

• Act as the initial point of escalation for the team, for all technical issues/queries.
• Aid and occasionally handle major incidents across all of WBD’s Digital platforms, in line with the department’s major incident management process.
• Lead daily team stand-ups, and coordinate support for the day’s live events, as well as upcoming infra/client platforms and deployments/releases.
• Prepare and send out relevant end of day status reports.
• Ensure all logged incidents and client/production team queries are dealt with accordingly, within agreed SLAs daily.
• Work alongside managers, business analysts, and DevOps to drive continual team process and skills improvement, from feedback and analysis.
• Act as a super-user for new application/process onboardings, prepare detailed and clear documentation, and then offload knowledge/process to the rest of the team.
• Assist Operations Managers in defining, documenting and maintaining the team’s daily tasks/housekeeping.
• Deputise for Operations Manager when required.
• Lead and represent the team in internal/external stakeholder meetings, be it regular service reviews or projects.
• Ensure team/department process and support documentation is kept up to date, including the knowledge base.
• Carry out/oversee training for new starters/hires, as well as provide coaching/mentoring for Analysts/Junior Analysts.
• Actively contribute to organization wide Operational Excellence initiatives

Benefits

• Competitive salary
• Annual salary reviews
• Annual discretionary performance bonuses
• Career progression opportunities
• Private medical and dental healthcare
• Competitive paid time off
• National holidays