Site Support Engineer

Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Providing level 1/2 desktop and network support, and telecom support with satellite trailer. Managing IOS devices and enrolling devices into management portal.

Requirements

• Installing & configuring computer hardware, software, systems, networks, printers, and scanners
• Responding in a timely manner to service issue and requests – ServiceNow knowledge is required
• Good exposure to desktop and laptop support
• Active directory knowledge is required, group policy Window Administrations, SCCM knowledge
• Office 365, outlook configuration and support
• Level 1/2 Desktop support – Exposure to Server room and infrastructure, Exposure to Network printers
• Level 1 Network support – Installing network devices, maintain UPS units, providing assistance to Network Engineer in configuring Cisco routers including WAN and SDWAN routers, and switches over Console cable, Configuring TCP/IP settings for PDUs
• Telecom support with Satellite trailer – Understanding of how local network works, providing level 1 support with reconfiguring Satellite receiver/controller and Modem when/if required (contractor/ can provide assistance as well)
• Installing & configuring new hardware and/or software solution for meeting rooms (Whiteboards and Polycom devices) and auditorium
• Manage IOS devices – phones and iPads, provide assistance in enrolling the devices, managing passcode for enrolled devices via management portal, Adding new devices to management portal