Site Support Specialist

The IT Site Support Specialist role is responsible for providing day-to-day advanced IT technical support for Danaher Corporate associates & contingent workers, both remote and onsite. The role requires strong technical, organizational, and management skills to support executive-level customers and ensure high-quality service delivery in line with ITIL best practices.

Requirements

• Bachelor’s degree in information technology, Business Administration or a related field
• Proven experience in IT service management, with a focus on helpdesk/service desk operations
• In-depth knowledge of ITIL and other industry best practices for IT service management
• In-depth knowledge of MS Windows and MacOS systems
• Hands-on experience with MS 365, Active Directory, Microsoft Office applications, and ITSM platforms (eg, ServiceNow, Cherwell)
• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401(k) to eligible employees