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Burjline Builders
Six Sigma Process Transformation Manager
Join Burjline Builders in Delhi, IN as a Six Sigma Process Transformation Manager. Leverage ServiceNow skills to enhance operational efficiency and drive improvements.
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Customer Service Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 15, 2025
Johnson Controls is seeking a Certified Lean Six Sigma Black Belt to drive continuous improvement initiatives across their technical support operations. The role focuses on reducing customer effort, improving first contact resolution, and enhancing operational efficiency. The ideal candidate will be analytical, strategic, and possess experience leading cross-functional teams.
Requirements
- Familiarity with ticketing and CRM platforms (e.g., Salesforce, ServiceNow)
- Exposure to ITIL frameworks or experience in tech/IT service management environments
- Working knowledge of automation or RPA use cases in technical support is a plus
- Bachelor’s degree in engineering, Technology, or related field; master’s degree is an advantage
Requirements Summary
Bachelor's degree in related field. CSME certification (ASQ, IASSC, or equivalent). 5-8 years process excellence experience
