SME - HR Operations

JLL empowers you to shape a brighter way. As an HR Knowledge Management Consultant, you will serve as a content quality guardian who partners with stakeholders to ensure HR information is effectively curated, published, and maintained.

Requirements

• 1+ years of experience with HR processes and maintaining content on an HR employee self-service portal for a large multinational corporation.
• Experience in ServiceNow/Workday Help Knowledge Management (preferred)
• Demonstrated ability to quickly learn and adapt to various tools, technology, and processes
• Strong customer-centric mindset with excellent stakeholder management skills
• Superior written and verbal English communication with the ability to influence and guide content improvements.
• Understanding of or willingness to learn AI-friendly content principles with the ability to guide and advise content owners on structuring information that facilitates accurate AI interpretation and employee query resolution
• Coaching ability to influence stakeholders about content quality and formatting
• Exceptional organizational skills with a strong attention to detail
• Meticulous attention to detail for maintaining identical content across multiple systems during transition periods, with adaptability to work with changing platforms and comfort with basic content migration tasks and version control processes
• Ability to prioritize effectively and meet deadlines in a dynamic environment
• Experience working collaboratively with remote stakeholders across global time zones
• Proficiency in Microsoft Word, Excel, PowerPoint and Teams
• Basic competency in Microsoft Visio and Adobe Acrobat
• Experience with SharePoint and shared drives for document and media management
• Ability to compile and interpret Knowledge Management analytics
• Business fluency in English (required)
• Simplified Chinese/Japanese (advantageous)

Benefits

• Excellent opportunity to develop your HR knowledge, content management expertise, and your stakeholder influencing skills
• Contribution to global employee experience