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Stryker
SME Technical Support Xelix (Invoice to Pay)
Tier 2 SME Technical Support for Invoice-to-Pay at Stryker, Warsaw. Resolve complex incidents, troubleshoot systems, manage access configs. 3+ yrs AP/admin exp required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Integration Hub
Knowledge Management
Problem Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
October 29, 2025
As a Tier 2 SME Technical Support, you'll play a critical role in maintaining service continuity, enhancing support processes, and driving improvements across enterprise applications.
Requirements
- Investigate and resolve moderately complex incidents escalated from Tier 1 support
- Analyze recurring issues and support root cause analysis in collaboration with engineering and Tier 3 teams
- Troubleshoot application, system, and infrastructure issues, including performance errors, data inconsistencies, and integration failures
- Collaborate with development teams, vendors, and infrastructure teams to escalate and resolve technical issues within defined SLAs
- Perform routine system checks, monitor health indicators, and support deployments, patches, and updates across key platforms
- Manage advanced user provisioning and access configurations for integrated systems
- Create and maintain technical documentation, knowledge base articles, and support playbooks to enhance Tier 1 capabilities
Benefits
- Hybrid work flexibility
Requirements Summary
3+ years of experience in operational AP or system administration; Bachelor's degree in Information Systems, Computer Science, Business, or related field
