.svg)
Apple
Software Application Support Engineer- Retail Engineering
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
Reporting and Analytics
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 16, 2025
This software application support engineer role within Apple's retail applications will involve collaborating with engineers, resolving issues, and promoting product delivery and customer support. The role requires a hands-on approach, a proactive problem-solving mindset, and strong communication skills. It focuses on critical incident management, team leadership, and process improvements.
Requirements
- 4+ years of experience supporting critical, customer-facing systems in a production environment.
- Hands-on experience with incident management tools such as ServiceNow or Jira.
- Proven problem-solving ability with root cause analysis skills.
- Ability to prioritize issues based on impact.
- Experience with Agile methodology and D2P processes.
- Experience with data visualization and analysis tools like Tableau or Power BI.
- Experience with monitoring tools like Splunk.
Requirements Summary
4+ years supporting critical systems, ServiceNow/Jira experience, root cause analysis skills, and proven problem-solving ability. Bachelor's degree or higher is preferred
