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Apple
Software Application Support Engineer- Retail Engineering
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 16, 2025
Apple is seeking a Software Application Support Engineer for the Retail Engineering team in Austin, Texas. The role involves collaborating with engineers to resolve issues, proactively solving incidents, and enhancing product delivery and customer support. The ideal candidate is a skilled problem-solver and a proactive team player.
Requirements
- 4+ years of experience supporting critical, customer-facing systems in a production environment
- Hands-on experience with incident management tools like ServiceNow or Jira
- Proven problem-solving ability and the ability to identify root causes from various data sources
- Experience supporting eCommerce platforms or Retail/Payment systems (preferred)
- Familiarity with Project Management (e.g., Agile, D2P) and ITIL practices (preferred)
Benefits
- Equal opportunity employer
Requirements Summary
4+ yrs of experience in production systems. ServiceNow/Jira experience. Problem-solving skills and ability to root cause issues
