Software Application Support Engineer- Retail Engineering

Apple is seeking a Software Application Support Engineer to collaborate with engineers to resolve issues across its retail applications. The role involves hands-on troubleshooting, problem-solving, leading a global team, and ensuring timely resolution of incidents. This is a critical position requiring strong communication, documentation, and analytical skills.

Requirements

• 4+ years of experience supporting critical, customer-facing systems in a production environment.
• Hands-on experience with incident management tools such as ServiceNow or Jira.
• Proven problem-solving ability and experience identifying root causes from diverse data sources.
• Bachelor’s degree or higher in Computer Science, Information Technology, or a related field, or similar work experience