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Apple
Software Application Support Engineer- Retail Engineering
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 16, 2025
Apple is seeking a Software Application Support Engineer for retail applications to proactively resolve issues, diagnose critical incidents, and enhance product delivery and customer support. The role involves hands-on troubleshooting, collaborating with engineering teams, managing a global team, and contributing to process improvements. A commitment to problem-solving and communication is key.
Requirements
- 4+ years of experience supporting critical, customer-facing systems in a production environment
- Hands-on experience with incident management tools such as ServiceNow or Jira
- Proven problem-solving ability with data sources such as logs and telemetry
- Experience with Root Cause Analysis
Requirements Summary
4+ years of support experience, ServiceNow or Jira experience, and problem solving abilities. Bachelor's degree in CS or IT
