Software Application Support Engineer- Retail Engineering

Apple is seeking a Software Application Support Engineer to collaborate with engineers to resolve issues across its retail applications. This hands-on role involves diagnosing, resolving incidents, and leading a global team, improving product delivery, and enhancing customer support. The engineer will participate in on-call rotations and contribute to process improvements and automation.

Requirements

• 4+ years of experience supporting critical, customer-facing systems in a production environment
• Hands-on experience with incident management tools such as ServiceNow or Jira
• Proven problem-solving ability and experience identifying root causes
• Prior experience supporting eCommerce platforms or Retail/Payment systems

Benefits

• Competitive salary
• Opportunity to work with experienced engineers
• Collaboration and professional development