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Sitecore
Solution Analyst (Analytics & QA) in ServiceNow team, Product Support Services
Join Sitecore as a Solution Analyst (Analytics & QA) in Malaysia. Leverage ServiceNow skills to enhance AI capabilities and improve customer support.
Consulting
Entry Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Incident Management
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 22, 2025
Sitecore is seeking a Solution Analyst (Analytics & QA) to join their ServiceNow team, Product Support Services. This role involves translating stakeholder needs into testable requirements and collaborating with developers to shape solution designs. The team focuses on AI capabilities and supports global sitecore support, community, and knowledge base, and will tackle a variety of projects to improve efficiency and customer support.
Requirements
- Strong experience working on various development projects.
- Strong collaboration and communication skills.
- Ability to build good interpersonal relationships with the team and stakeholders.
- Ability to analyze requirements and suggest solutions with a balance of value and implementation complexity.
- Excellent problem-solving skills.
Requirements Summary
Experience in dev projects is needed. Strong communication and collaboration skills are crucial. Analytical & problem-solving abilities are required
