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NewRocket
Solution Architect - Customer Workflows (Canada)
Join NewRocket as a Solution Architect - Customer Workflows in Canada. Lead ServiceNow solutions, requiring 3+ years on the platform and expertise in CSM, FSM, FSO. Competitive salary and growth opportunities.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
Customer Service Management
Governance, Risk, and Compliance
IT Operations Management
Integration Hub
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Field Service Management
Job description
Posted on:
May 7, 2025
NewRocket is a global ServiceNow partner that helps top enterprise leaders solve their toughest business problems. As a Solution Architect, you will lead the successful delivery of ServiceNow solutions and services across various product lines. You will be responsible for leading a team of Software Engineers, hosting workshops, architecting, designing, and implementing solutions on the ServiceNow platform.
Requirements
- 8-12 years' experience in application development at a SaaS, PaaS, or Enterprise Software Development Company
- 3+ years of ServiceNow Platform Experience with an in-depth understanding of ServiceNow architecture
- Experience within product areas such as CSM, FSM, FSO, TNI on the ServiceNow Platform
- Passion in engineering science and technology
- Collaboration with customers is something you love to do
- Strong problem-solving skills and the ability to simplify complex situations
- Fundamental understanding of the CSM data model (Accounts, Contacts, Cases, Entitlements, etc.)
- Experience with documentation software (e.g., Microsoft Word, Excel, PowerPoint, Lucidchart)
- Adapts quickly in a fast-paced environment!
- Proven ability to consult as a key technical resource leading the development and delivery of ServiceNow solutions in client environments
- Knowledge of ITIL, minimum Foundation and/or CSDM, Common Service Data Model
- Proficient in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
- Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
- Strong scripting skills in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
- Experience implementing systems using the Agile/Scrum methodology
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and professional development
- Diverse and inclusive workplace
- Equal opportunity workplace and affirmative action employer
Requirements Summary
8-12 years of experience in application development, 3+ years of ServiceNow Platform experience, experience within product areas such as CSM, FSM, FSO, TNI, passion in engineering science and technology, collaboration with customers, strong problem-solving skills, and experience with documentation software
