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ServiceNow
Solution Architect (OTM Expert)
Join ServiceNow as a Solution Architect (OTM Expert) in Addison, TX. Leverage ITOM skills, AI, and automation to enhance customer solutions. Competitive salary and growth opportunities.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
October 7, 2025
ServiceNow is seeking a Solution Architect for the OTM (Operational Technology Management) space. This role focuses on integrating ServiceNow's solutions with customers, accelerating business outcomes, and advocating for customer needs. The architect will be a technical expert with a focus on AI and automation, providing support to Sales, Customer & Partner Excellence, and training. It involves collaboration with senior leadership and providing thought leadership on ITOM and OT network security.
Requirements
- Experience with AI integration and automation
- Industry expertise in ITOM ServiceNow modules (event management, discovery, CMDB)
- Understanding of ICS/OT protocols and network security
Benefits
- Competitive salary
- Opportunities for professional development
- Collaborative work environment
Requirements Summary
8+ years experience, ITOM ServiceNow expertise, and expertise in ICS/OT. A Bachelor's degree is preferred or equivalent experience
