Solution Support Engineer

FICO is a leading global analytics software company seeking a Solution Support Engineer to join their world-class team. The role involves providing 24x7 upgrade support for cloud, SaaS, ASP, and hosted solutions, and working with diverse enabling platform technologies to deliver significant value to clients.

Requirements

• Ambitious and self-driven individual with proven experience working platform, SaaS, and component solutions
• Entry-level knowledge of RedHat Enterprise Linux (RHEL)
• Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, OpenAM)
• Working knowledge of relational database systems (MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC)
• Working knowledge of LDAP design, implementation, and networking
• Exposure to administering multi-platform operating system environments (Windows and LINUX)
• Familiarity with ITIL standards and technologies (ServiceNow)
• Scripting/programming experience in Puppet, Powershell, PERL,.NET, Python or UNIX Shell

Benefits

• Inclusive culture reflecting core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others
• Opportunity to make an impact and develop professionally
• Highly competitive compensation, benefits, and rewards programs
• Engaging, people-first work environment offering work-life balance, employee resource groups, and social events