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FICO
Solution Support Engineer
Solution Support Engineer at FICO, São Paulo. Provide 24x7 cloud/SaaS support, manage deployments, incident resolution, and platform monitoring. Requires 2-3 years experience, Linux, databases, LDAP knowledge.
Direct Hire
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 22, 2025
Join our world-class team today and fulfill your career potential! The Solution Support Group is a global team responsible for providing 24x7 upgrade support of the company's Cloud, SaaS, ASP, and hosted solutions.
Requirements
- Support the full stack of Public Cloud, Private Cloud, and hosted web-based applications
- Assist with the operations and stability of the environments in accordance with established procedures and best practices
- Drive incidents to resolution during scheduled upgrade activities and tasks
- Implement, monitor, refresh, and perform tasks on select/key Platform solutions
- Solution Deployment and Promotion
- Solution Technical Regression Testing (post upgrade)
- Solution Technical Performance Validation/Testing/Sizing (post-upgrade)
- Solution Change Management (deployments, patches, upgrades)
- Solution Monitoring (setup and alerting from solution, bureaus)
- Solution Incident Investigation and Resolution
- Solution related OEM Support L2 & L3 of the Solution
Benefits
- Inclusive culture
- Opportunity to make an impact and develop professionally
- Highly competitive compensation, benefits and rewards programs
- Engaging, people-first work environment offering work/life balance, employee resource groups, and social events
Requirements Summary
2-3 years of experience, knowledge of RedHat Enterprise Linux, web technologies, relational database systems, and LDAP design and implementation
