Solutions Architect (Post Sales), Federal

Aisera is a leading provider of AI Copilot solutions. We're looking for a Solutions Architect with expertise in customer implementations and service delivery to join our growing team.

Requirements

• 5+ years of experience in customer-facing solution architecture, technical consulting, or implementation roles.
• Strong background in AI/ML-driven automation, chatbot/NLP technologies, and/or enterprise software solutions.
• Experience with enterprise platforms such as ServiceNow, Salesforce, Microsoft Teams, Slack, Zendesk, AWS, or Azure.
• Hands-on expertise in APIs, scripting (Python, JavaScript, or similar), and cloud-based architectures.
• Deep understanding of ITSM, ITOM, or Customer Experience (CX) automation solutions.
• Proven track record in enterprise solution deployment, technical project management, and customer success delivery.
• Strong problem-solving skills with the ability to troubleshoot technical issues and optimize implementations.
• Excellent communication and stakeholder management skills, with the ability to present complex technical concepts to both technical and non-technical audiences.

Benefits

• Base pay within the range of $150,000—$200,000 USD
• At Aisera, we strive to design equitable and explainable compensation programs.