Specialist I, ITSM TIS Service Management Office

The Specialist I TIS Service Management Office is responsible for driving and improving end user experience through Service Desk and IT Service Management (ITSM). This role is essential in ensuring efficient and effective IT support operations while continuously enhancing the overall end user experience.

Requirements

• Related university degree in Information Technology OR a two-year technical diploma.
• 7+ years of directly related experience in IT service management, IT Operations.
• Proficient in ITIL or equivalent frameworks.
• Working knowledge of ServiceNow
• Experience managing IT service management projects and teams.
• Strong communication, leadership, and problem-solving skills.
• Strong customer focus and ability to work collaboratively in a team-oriented environment.
• Strong analytical and critical thinking skills.

Benefits

• Competitive salary
• Flex Work Arrangements
• Opportunity to work variable daily schedules with a flexible start and end time
• Compressed workweek schedule
• Option to work from home on Wednesdays and Fridays