Specialist II, Service Desk

Cresco Labs is seeking a detail-oriented and security-focused Service Desk Specialist – User Provisioning & Deprovisioning to join our IT support team. In addition to general service desk tasks, this role is primarily responsible for managing the user lifecycle, ensuring proper access to systems and applications, and enforcing security best practices related to identity and access management (IAM).

Requirements

• 2+ years of experience in IT service desk, identity and access management, or related IT support roles.
• Familiarity with IAM solutions like Microsoft Entra ID, Okta, CyberArk, SailPoint, or similar.
• Experience working with ITSM tools such as FreshService, ServiceNow or other ticket management application.
• Basic understanding of authentication protocols (SAML, OAuth, LDAP, SCIM) and directory services (Active Directory, Azure AD, Google Workspace, etc.).
• Strong attention to detail and ability to follow security best practices.
• Excellent customer service and communication skills.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with automation tools (PowerShell, APIs) is a plus but not required.

Benefits

• Major medical, dental and vision insurance
• 401(K)-match program
• FSA/HSA programs
• LTD/STD options
• Life insurance and AD&D
• Paid holidays and paid time off
• Annual discretionary bonuses
• Stock options
• Participation in our employee discount program