Specialist IS Bus Sys Analyst - Configuration Management

Join Amgen's mission to serve patients living with serious illnesses. As a Specialist IS Business Systems Analyst, you will collaborate with infrastructure teams to ensure the CMDB and IT asset data is accurate and complete. You will serve as the Product Owner for Configuration and Asset Management processes within the ServiceNow platform.

Requirements

• Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field
• Configuration Management Expertise: Solid understanding of CMDB principles, service modeling, CI lifecycle, and ITIL-based configuration management practices.
• ServiceNow CMDB & ITAM Knowledge: Hands-on experience managing and improving Configuration and Asset Management modules within ServiceNow.
• Data Quality & Governance: Ability to define and monitor data quality metrics, reconciliation rules, and process controls to ensure CMDB accuracy.
• Process Documentation & Requirements Gathering: Strong skills in documenting processes, mapping data flows, and translating business needs into actionable requirements.

Benefits

• Competitive and comprehensive Total Rewards Plans
• Inclusive environment of diverse, ethical, committed and highly accomplished people
• Equal Opportunity employer