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Amgen
Specialist IS Bus Sys Analyst - Service Management Governance
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 26, 2025
Amgen is seeking a Specialist IS Bus Sys Analyst - Service Management Governance to join their team. In this role, you will serve as the Process Owner for Service Management Governance and Service Lifecycle Management, responsible for establishing, enhancing, and governing the frameworks that support ITSM process maturity, performance measurement, policy compliance, and service lifecycle optimization across the enterprise.
Requirements
- ITSM Governance & Lifecycle Knowledge
- ServiceNow Governance & Reporting
- Policy Design & Enforcement
- Metrics & Data Analysis
- Service Portfolio Management
- Audit & Regulatory Awareness
- Process Modeling & Improvement
- Automation Enablement
Benefits
- competitive and comprehensive Total Rewards Plans
- collaborative culture
- support for professional and personal growth and well-being
Requirements Summary
8-13 years of Computer Science, IT or related field experience, with a Doctorate degree / Master's degree / Bachelor's degree. Strong analytical skills for interpreting performance metrics, control failures, and audit findings to recommend improvements
