.svg)
Consilio
Specialist, IT Support
Join Consilio in London as an IT Support Specialist. Leverage ServiceNow for ticketing, troubleshoot Aurora issues, and enhance user support.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 28, 2025
The L1 Support Engineer provides basic Aurora troubleshooting, resolves routine issues, and escalates complex problems to other support teams. They serve as the first point of contact for users seeking technical assistance.
Requirements
- 1+ years of experience in a helpdesk or IT support role
- Familiarity with ticketing systems such as ServiceNow, Service Desk
- Exposure to Kubernetes, Docker, and Grafana in a support or learning environment
- Basic understanding of SaaS concepts and platforms
- Strong communication and customer service skills
- Ability to work independently and collaboratively
Requirements Summary
1+ years of IT support experience, familiarity with ticketing systems, basic understanding of SaaS concepts
