Specialist/Senior Specialist/Assistant Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Requirements

• Serve as the first point of contact for all IT-related inquiries and issues.
• Provide first-level technical support to end-users via ServiceNow ticketing system, phone, email, and teams chat.
• Log, manage, and prioritize service desk tickets to ensure timely resolution.
• Assist users with Power BI report and dashboard creation, modification, and troubleshooting.
• Conduct training sessions and create user guides to enhance user proficiency.
• Maintain accurate documentation and track support requests and resolutions using a ticketing system.
• Collaborate with other IT team members to improve support processes.
• Stay updated with the latest IT trends and technologies.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.
• Access to the latest tools and technologies.