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Advanced
Squad Manager
Join Advanced as a Squad Manager in York, leading a technical operations team. Leverage ServiceNow and ITIL v4 to enhance client support. Benefits include personal growth and performance bonuses.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 6, 2025
OneAdvanced is seeking a Squad Manager to lead a technical operations team responsible for the delivery of enterprise-grade technical support to mid-market clients. The role involves team leadership, operational excellence, and ensuring the stability of customer environments. The team operates through five squads, with a shift-based schedule.
Requirements
- Proven experience in a technical operations or IT infrastructure environment.
- Demonstrable ability to lead and motivate technical teams.
- Strong working knowledge of monitoring platforms (e.g. LogicMonitor) and ITSM tools (e.g. ServiceNow).
- Familiarity with key infrastructure technologies including Windows Server, virtualisation (VMware/Hyper-V), Microsoft Azure, and M365.
- Strong understanding of ITIL v4 practices, particularly Incident, Change, and Problem Management.
- Experience reporting operational KPIs and driving service improvement initiatives.
- Ability to communicate clearly, delegate effectively, and handle pressure.
Benefits
- Wellbeing focused
- Annual Leave
- Employee Assistance Programme
- Personal Growth
- Development Programmes
- Performance Bonus
- Pension Scheme
- Income protection insurance
- Recognition
- Performance & Talent
- Making a Difference
- MatchIt!
- Volunteering Time
- Pennies from Heaven
Requirements Summary
Technical operations exp, 24/7 leadership, ITIL v4 familiarity. Knowledge of monitoring & ITSM tools is needed. Must be confident in communication & problem-solving
