North America LIMS Application Support Lead

Eurofins Scientific is seeking a North America LIMS Application Support Lead to support their enterprise applications within North America. The role involves leading a support team, ensuring reliability, and contributing to project delivery. The ideal candidate will be proactive, solution-oriented, and possess strong communication and stakeholder management skills.

Requirements

• B.S. or equivalent experience in Computer Science or Engineering
• 5+ years of experience in IT operations or application support
• Minimum 2 years in a leadership role
• Strong knowledge of ITIL processes
• Proven experience in analyzing support data and driving improvements
• Excellent communication, leadership, and stakeholder management skills
• Good knowledge in Database & SQL and ITSM tools (ServiceNow, BMC Helix)
• Working knowledge on ITSM tools and ALM tools (Azure DevOps)
• Experience with Cloud solutions (Azure)
• Experience with observability tools (Azure Monitor, Grafana)

Benefits

• Comprehensive medical coverage
• Dental coverage
• Vision coverage
• Life and disability insurance
• Paid vacation
• Paid holidays