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DXC Technology
Sr Analyst I Infrastructure Services
Sr Analyst I Infrastructure Services at DXC Technology, Bengaluru. Lead CMDB management, configuration processes, integration & automation. Requires 10+ IT years, ServiceNow CMDB certification, ITIL knowledge, CMDB/Discovery/ITOM expertise.
Consulting
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Change Management
Configuration Management Database
Discovery
Event Management
IT Operations Management
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Event Management
Job description
Posted on:
September 17, 2025
Sr Analyst I Infrastructure Services responsible for overseeing CMDB management, configuration management process ownership, integration and automation, and reporting and insights.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- ServiceNow CMDB Micro-Certification (mandatory).
- ITIL Foundation Certification (preferred).
- 10+ years of overall IT experience, with 4-5 years dedicated to CMDB management and configuration analysis.
- Strong expertise in ServiceNow CMDB implementation and maintenance.
- Proven track record in designing and implementing configuration management processes.
- Proficiency in ServiceNow platform, especially CMDB, Discovery, and ITOM modules.
- Strong understanding of ITIL processes, especially Configuration, Asset, and Change Management.
- Hands-on experience with scripting languages and automation tools used in ServiceNow.
- Experience integrating CMDB with monitoring, event management, and other IT tools.
Requirements Summary
Bachelor's degree, 10+ years of IT experience, ServiceNow CMDB Micro-Certification, and strong expertise in ServiceNow CMDB implementation
