Sr Associate IS Bus Sys Analyst - Knowledge Management

Amgen is seeking a Sr Associate IS Business Systems Analyst to support and help lead the Knowledge Management process, with a focus on Knowledge-Centered Service (KCS) methodologies and self-service enablement. This junior-level process owner will play a key role in maintaining and optimizing Amgen’s knowledge lifecycle within the ServiceNow platform to enhance user experience, service resolution, and self-service adoption.

Requirements

• Master's degree / Bachelor's degree and 5 to 9 years of relevant experience
• Knowledge Management Fundamentals: Foundational understanding of KCS or structured knowledge sharing methodologies.
• ServiceNow Knowledge Module Familiarity: Experience supporting or using the ServiceNow Knowledge module, including article creation and management.
• Content Governance & Review: Ability to follow and support structured review cycles, version control, and knowledge article lifecycle management.
• User Experience Awareness: Understanding of search behavior, metadata tagging, and content presentation in support of intuitive knowledge access.

Benefits

• Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
• Flexible benefits program