Sr. Associate, IT Service Delivery

We are seeking an experienced and highly motivated Sr IT Support Engineer to provide comprehensive end-user support for our UK office. This individual will serve as the first point of contact for all IT-related inquiries, ensuring seamless operations, efficient incident resolution, and high levels of customer satisfaction.

Requirements

• 3+ years of IT support experience, preferably in a corporate environment
• Strong knowledge of Windows and Mac OS, O365, Zoom/MS Teams, and ServiceNow
• Experience with Active Directory, MDM tools (e.g., Intune or AirWatch), and remote support software
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced setting
• Must be self-motivated, customer-focused, and collaborative

Benefits

• Health benefits and time-off plans
• Competitive compensation package, including bonus
• Equity Awards (Long-Term Incentives)
• Employee Stock Purchase Plan (ESPP)