Sr Associate, IT Service Delivery

Fortitude Reinsurance Company Ltd. is a leading provider of legacy reinsurance solutions. The Senior Associate, IT Service Delivery role supports the effective and efficient delivery of IT services across the organization, ensuring operational stability, high service quality, and customer satisfaction.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 4+ years of experience in IT service management, operations, or technical support roles
• Familiarity with ITIL/ITSM frameworks (ITIL Foundation certification preferred)
• Strong analytical, organizational, and problem-solving skills
• Demonstrated ability to work collaboratively across teams and manage multiple priorities
• Excellent communication and interpersonal skills, with a focus on customer service
• Experience working with service management tools such as ServiceNow, Jira Service Management, or similar platforms

Benefits

• Annual bonus based on company and individual performance
• Generous benefits package