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SAS
Sr Associate IT Service Management Analyst
Join SAS in Pune as a Sr Associate IT Service Management Analyst. Leverage ServiceNow for ITSM and ITOM, driving service management improvements. ITIL certified, 7+ years in IT required.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 23, 2025
The Sr Associate IT Service Management Analyst will participate in operational and transformational initiatives as related to Service Management, and be responsible for the ongoing definition and improvement of service management policies, processes, procedures, and their supporting tools.
Requirements
- Bachelor’s degree in Computer Science or related field
- 7 years’ experience in IT
- Experience providing infrastructure, OS, and/or application support for customers
- ITIL Foundation Certified
- Experience with ServiceNow (IT Operations Management, IT Service Management)
- Solid knowledge of multiple operating systems
- Knowledgeable in Six Sigma, Lean or related methodology
- ISO, SOC 2, FedRAMP Compliance hands on knowledge
- Knowledge of VMware and cloud hosting providers
Requirements Summary
Bachelor’s degree in Computer Science or related field, 7 years’ experience in IT, experience providing infrastructure, OS, and/or application support for customers
