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ServiceNow
Sr. Business Process Consultant – CRM
Join ServiceNow as a Sr. Business Process Consultant in Atlanta, GA. Leverage CRM expertise to optimize workflows and drive transformation. 5+ years required.
The Mothership
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
Change Management
Customer Service Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 23, 2025
ServiceNow is seeking a Business Process Consultant (BPC) to join the NowNext CRM Execution Team. This role will focus on optimizing customer workflows across sales, order management, service, and AI-driven use cases. The ideal candidate will have a strong understanding of CRM/CSM principles and experience in process re-engineering and change management, collaborating with technical teams. They will be responsible for translating business requirements into functional specifications.
Requirements
- 5+ years of consulting or business process analysis experience in CRM, CSM, or ERP transformations
- Proven expertise in Sales & Order Management, Call Center/Service, Manufacturing workflows, or Field Service
- Hands-on experience with at least one major CRM/workflow platform (Salesforce, Pega, ServiceNow, Dynamics, Oracle, or SAP)
- Demonstrated ability to influence and consult with senior leaders
- Strong experience converting business requirements into functional and configuration requirements
- Proficiency in process modeling and visualization tools (e.g., Visio, BPMN, workflow diagrams, wireframes)
- Excellent stakeholder engagement, facilitation, and communication skills
Benefits
- Competitive salary
- Opportunities for professional growth
- Impactful work in a leading technology company
Requirements Summary
5+ yrs CRM/CSM consulting exp. Sales & Order Management experience (Salesforce, Pega). Proven process transformation skills. Requires proficiency in process modeling & visualization tools
