Sr. Business Process Consultant, Enterprise Architecture Workflow Products Expert Implementation Services

ServiceNow is looking for a Sr. Business Process Consultant to work with customers to drive consumption, adoption, and customer satisfaction of the ServiceNow platform. The role involves consulting with customers, guiding them in transitioning business requirements to configuration requirements, and leading customer design workshops focused on ServiceNow EA functionality.

Requirements

• At least five years of consulting experience for complex, global organizations
• More than seven years experience with Enterprise Architecture as implementor or at least in a support position for an Enterprise Architecture program.
• Hands-on experience implementing enterprise architecture tools or platforms.
• Familiarity with Enterprise Archietcure frameworks and concepts (TOGAF, IT4IT etc.).
• Familiarity with architectural modeling such as archimate, BPMN and other.
• Familiarity with ways that EA can bring alignment of IT to Strategy
• Proven ability to lead customer-facing projects and manage complex technical solutions.
• Problem-solving mindset with a strong focus on customer success and delivering value.
• Experience with cloud computing, digital transformation, and modern IT architectures is a plus.
• Strong CSDM, ITOM and ITAM skills preferred
• Familiarity with ServiceNow’s SPM products a plus.
• Understanding of Software development lifecycle and IT operation is a plus.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an Enterprise Architect Service Delivery / Shared Services environment, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems

Benefits

• Up to 50% travel annually, driven by customer needs and internal meetings
• Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
• Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
• Prepare all customer-facing deliverables focused on process
• Juggle multiple and complex projects/initiatives
• Promoting continuous improvement practices for delivery/engagement materials
• Supporting specific sales activities when required
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request