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ServiceNow
Sr. Business Process Consultant, ServiceNow HR and Workplace Service Delivery Solutions
Join ServiceNow in Addison, TX as a Sr. Business Process Consultant. Leverage ServiceNow HR and Workplace solutions to drive process improvements. 8+ yrs exp. required.
The Mothership
Senior
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
Human Resources Service Delivery
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified System Administrator
Job description
Posted on:
August 15, 2025
ServiceNow is seeking a Sr. Business Process Consultant to join their Human Resources and Workplace Service Delivery Solutions team. This role involves driving business outcomes through configuration and customization of ServiceNow products for HR, Workplace/Facility, and Legal departments. The consultant will own the lifecycle of user stories and contribute to process improvement.
Requirements
- Must be a U.S. Citizen with ability to obtain and maintain a U.S. Public Trust security clearance.
- At least 8+ years of consulting experience for complex organizations in HR, Workplace/Facility & Legal operations/technology.
- Demonstrated ability to influence and consult in HR, Workplace/Facility Service Delivery and/or Legal.
- Strong understanding with leading HR, IWMS (Integrated Workplace Management System), and/or Legal and related systems.
- Excellent communication skills with strong presentation and facilitation skills.
- Experience in providing Knowledge-Centered Service / Support using technologies.
- Proven experience in defining and deploying future-state processes.
Benefits
- Competitive salary
- Comprehensive health insurance
Requirements Summary
U.S. Citizenship with public trust clearance. 8+ yrs HR/Legal consulting exp. ServiceNow certification (CSA, HRSP, etc.) expected. Strong communication skills & understanding of Systems
