CIBC

Sr. Business Systems Analyst

Sr. Business Systems Analyst at CIBC, Chicago. Lead ServiceNow & Azure DevOps implementation, requirements gathering, stakeholder engagement. 5+ yrs experience required. Comprehensive benefits included.

ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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Integration Hub
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Service Portal
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
December 9, 2025

We’re building a relationship-oriented bank for the modern world. As a Business Systems Analyst on the Application Development team, you’ll be at the heart of the next-generation tools we’re building to transform CIBC’s management capabilities and enable our bank’s continued growth.

Requirements

  • Technical Proficiency: Utilize tools such as Azure DevOps, ServiceNow, and Jira to manage requirements, facilitate project management, and resolve issues efficiently.
  • Requirements Gathering and Analysis: Elicit, document, and interpret business needs and challenges from multiple perspectives.
  • Collaboration and Stakeholder Engagement: Build and maintain strong relationships with business partners to support effective systems integration.
  • Effective Communication: Develop clear and actionable requirements, write user stories, and design user interfaces for new functionality, ensuring deliverables are easily understood and actionable by the development team.

Benefits

  • Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans
  • Paid Time Off (including Sick Leave, Parental Leave and Vacation)
  • Holidays
  • 401(k)
  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan

Requirements Summary

5+ years of experience in analytics and systems development, Bachelor’s degree in information technology, computer science, or a related field