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UKG
Sr Cloud Operations Specialist
Join UKG as a Sr Cloud Operations Specialist in Noida, UP. Leverage ServiceNow for incident management, enhance cloud resilience, and enjoy diverse benefits.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 12, 2025
UKG is a leading U.S.-based private software company, seeking a Sr Cloud Operations Specialist to support customer-facing cloud infrastructure and improve operational resilience. The role involves day-to-day incident management, troubleshooting, and collaboration with internal teams. UKG is committed to diversity, inclusion, and employee growth.
Requirements
- Acknowledge incoming incidents via PagerDuty and spin-up a bridge
- Gather initial information and document in ServiceNow
- Learn internal automation tools for incident logging and tracking
- Learn internal product & engineering team structures for effective bridge/war room leadership
- Effectively lead the Incident bridges
- Engage with global communications teams for status page and external communications
- Maintain the quality of data in all tools used in ITSM
- Learn new product features for effective incident management
- Complete all organizational trainings timely
Benefits
- Wellness programs
- Tuition reimbursement
- Subsidized student loan repayment
- Childcare assistance
- Pet insurance
- Inclusive culture
- Active and engaged employee resource groups
- Caring leaders
Requirements Summary
3+ years incident management experience, complex SaaS environment, +1+ years in Cloud environment. 2+ years of Scrum/Agile/SRE experience. 2+ years in PagerDuty and Teams
