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UKG
Sr Cloud Operations Specialist
Join UKG as a Sr Cloud Operations Specialist in Noida, leveraging ServiceNow for incident management and automation. Enjoy wellness programs and tuition reimbursement.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 17, 2025
UKG is seeking a Sr Cloud Operations Specialist to provide day-to-day support for cloud infrastructure related incidents. This role involves gathering data, working with automation tools, and leading incident response teams to maintain a high level of customer and internal service. The company is growing rapidly and focusing on delivering HR technology to a global workforce.
Requirements
- Acknowledge incoming incidents via PagerDuty
- Gather initial information and document in ServiceNow
- Adopt/Learn internal automation tools
- Learn various internal product & engineering team structures
- Lead incident bridges
- Maintain data quality in ITSM tools
- Monitor incident trends and operational resilience
- Complete organizational trainings
Benefits
- Wellness programs
- Tuition reimbursement
- Employee resource groups
- Careful leaders
Requirements Summary
3+ years of experience in a global 24x7 incident management team. 1+ years in a Cloud/SaaS environment. 2+ years in a Scrum/SRE/On-call/PagerDuty role
