Sr. Customer Success Engineer, SASE (CASB)

Palo Alto Networks is seeking a Senior Customer Success Engineer to provide advanced technical expertise and leadership for customers, ensuring they maximize their investment in Palo Alto Networks products.

Requirements

• 8+ years of industry experience with deep expertise in network security, cloud infrastructure, and related technologies
• Strong understanding of Cloud Access Security Broker (CASB) and Data Loss Prevention (DLP) technologies and their implementation best practices
• Hands-on experience deploying and managing the leading CASB/DLP solutions (Microsoft, Symantec/Broadcom, Netskope, Skyhigh, etc.)
• Experience in administration/design/architecture of major SaaS applications in the market and their security and data protection features (O365, Google Workplace, SFDC, ServiceNow, Atlassian, Slack, etc.)
• Relevant certifications (e.g., Certified Cloud Security Professional (CCSP), Palo Alto Certified Network Security Engineer (PCNSE), and Global Information Assurance Certification (GIAC) are a plus
• Experience in managing customer relationships and addressing technical issues
• Expert consultative skills, with the ability to support enterprise and smaller accounts
• Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs
• Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases
• Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts
• High-level consultative skills, capable of influencing decisions and driving customer success

Benefits

• Flexible work arrangements
• Choice in wellbeing programs
• Personalized learning opportunities
• Mental and financial health resources
• FLEXBenefits wellbeing spending account with over 1,000 eligible items
• Competitive salary (expected to be between $142000/YR - $230000/YR)
• Restricted stock units
• Bonus
• EEO-compliant work environment
• Equal opportunities for all qualified individuals