Sr. Customer Success Engineer, SASE (CASB)

As a Senior Customer Success Engineer at Palo Alto Networks, you will provide advanced technical expertise and leadership for our customers, ensuring they maximize their investment in our products. You will work closely with CISOs, CTOs, security, cloud, network, and other technical teams from the world's largest and most well-known organizations, particularly focusing on ensuring strategic and successful deployment, adoption, and optimization of our SASE products.

Requirements

• 8+ years of industry experience with deep expertise in network security, cloud infrastructure, and related technologies
• Strong understanding of Cloud Access Security Broker (CASB) and Data Loss Prevention (DLP) technologies and their implementation best practices
• Hands-on experience deploying and managing the leading CASB/DLP solutions (Microsoft, Symantec/Broadcom, Netskope, Skyhigh, etc.)
• Experience in administration/design/architecture of major SaaS applications in the market and their security and data protection features (O365, Google Workplace, SFDC, ServiceNow, Atlassian, Slack, etc.)
• Relevant certifications (e.g., Certified Cloud Security Professional (CCSP), Palo Alto Certified Network Security Engineer (PCNSE), and Global Information Assurance Certification (GIAC) are a plus
• Experience in managing customer relationships and addressing technical issues
• Expert consultative skills, with the ability to support enterprise and smaller accounts
• Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs
• Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases
• Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts
• High-level consultative skills, capable of influencing decisions and driving customer success

Benefits

• FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
• Mental and financial health resources
• Personalized learning opportunities