Sr Customer Success Manager - Public Sector

ServiceNow is seeking a Customer Success Manager to advocate for customers, oversee a portfolio, and help them achieve business outcomes. This role involves guiding customers, leveraging ServiceNow's capabilities, and resolving escalated issues to maximize their ServiceNow investment and usage. The company fosters an innovative, AI-enhanced cloud-based platform.

Requirements

• Leverage AI into work processes/decision-making.
• Experience integrating AI into work processes.
• Project management skills.
• Excellent analytical and communication skills.
• Strong collaboration skills.
• ServiceNow certifications (FD21).